Refund policy

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ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  Refund policy

At OneIndiaShop, we want you to love what you buy. If something isn't right, we're here to help with a simple and transparent return & exchange policy.

๐Ÿ“… Return Window

We accept return or exchange requests within 07 days of delivery.

To be eligible:

  • The item must be unused and in its original condition

  • It must be returned in original packaging with tags intact

  • You must provide proof of purchase (invoice or order ID)

๐Ÿ”„ Exchange First Policy

We prioritize exchanging the item over refunding, wherever possible.

If you received:

  • The wrong product

  • A defective or damaged item

  • An incomplete order

we will arrange anย exchange or replacement at no extra cost.

๐Ÿ’ฐ Refunds (if applicable)

Refunds are provided only:

  • When the product is out of stock and cannot be replaced

  • If exchange is not possible due to logistical reasons

  • Upon special approval in certain cases

Refunds (if approved) are processed within 5โ€“7 business days to your original payment method.

๐Ÿšš Return Shipping

  • For damaged, defective, or incorrect items, we cover return shipping.

  • For other reasons (e.g. change of mind), return shipping costs are borne by the customer.

๐Ÿ“ธ What We May Request

For faster processing, we may request:

  • Photos or videos showing the issue (if applicable)

  • A brief explanation of the problem

This helps us approve your exchange quickly.

โœ‰๏ธ How to Initiate a Return/Exchange

Email us at oneindiashop01@gmail.comย or call +91 8291277949 within 7 days of delivery with:

  • Your Order ID

  • Reason for return or exchange

  • Supporting photos (if item is damaged/incorrect)

Our customer service team will guide you through the next steps.

Thank you for shopping with OneIndiaShop. Weโ€™re committed to making your experience smooth, fair, and satisfactory.